Frequently Asked Questions

How do I place an order?

A: When you find an item you love, please select the size (if applicable) and quantity you prefer and click “add to cart”. After adding all of your favorite items to your cart, you can complete your purchase by clicking the shopping cart icon in the top right corner. Once you have reviewed your cart and confirmed all information is correct, you will click “proceed to checkout”. You will fill out all billing shipping and payment information, and then click “Pay securely with credit card”. Once processed, you will receive an order confirmation.
 
When I put something in my cart and complete my purchase, does it guarantee I will get the merchandise?

A: We try to accommodate all orders. Inventory does change often, so in the instance where we are unable to fulfill an item within an order, we will reach out to you and issue a refund or exchange. But don’t lose hope! You may always contact customer service at retail@simplysouthern.com to locate an item at one of our stores.
 
Can I modify an order once placed?

A: To ship orders as quickly as possible, we ask that you review your cart closely before completing your purchase. We cannot guarantee every modification but will do our best to accommodate any changes if possible. If you need to make a change to your order, please contact customer service at retail@simplysouthern.com.
 
How can I send someone an order as a gift?

A: Simply Southern products make great gifts! When filling out the billing and shipping information during checkout, be sure to fill out the shipping address as the address for the lucky receiver. Under the zip code field, there will be a field that says “If your order is a gift, enter your gift message here. (optional)”. We will include your personalized message within the box.
 
Does Simply Southern take orders over the phone?

A: We do not currently take orders by phone at this time. You can email us about placing an order at retail@simplysouthern.com.
 
My order was cancelled, what happened?

A: Orders may be cancelled for a variety of reasons including lack of inventory or system error. Simply Southern reserves the right to cancel any order due to unauthorized, altered, or ineligible use of promotional codes or merchandise. For help, please contact customer service at retail@simplysouthern.com.
 
When will my order be shipped?

A: Our standard processing time is 5 to 7 business days. Our shipping time will change due to holidays or during our busy seasons in January and July.
 
How do I return or exchange my order?

A: To return or exchange your item(s), please contact retail@simplysouthern.com. We will try to accommodate your request, but cannot guarantee we can honor every return or exchange request depending on the reason for the request and the inventory available.
 
What form of payment does Simply Southern accept?

A: We accept most credit cards and debit cards. We do not accept cash or checks for online purchases.
 
Do I have to have an account with Simply Southern to make a purchase?

A: You do not have to have an account to complete a purchase, however it may be helpful when accessing your order status and information. 
 
What is your size chart?

**Please note our tie-dyed designs have a different dying process from our other shirts which may cause them to undergo more shrinkage.
A: Our products include adult small through adult XX large and youth small through youth large. The sizing for these include:
Adult Small: 4-6
Adult Medium: 8-10
Adult Large: 12-14
Adult X-large: 16-18
Adult XX-Large: 20-22
Youth Small: 6-8
Youth Medium: 10-12
Youth Large: 14-16

 
How can I request stickers?

A: We would love to share our stickers with you! Visit https://simplysouthernstickers.com/ or send a self-addressed and postage-paid envelope to the following address:
Simply Southern
498 Gallimore Dairy Rd.
Greensboro, NC 27409

 
Does Simply Southern have social media accounts?

A: Absolutely! Connect with us here:
Instagram: @simplysoutherncollection
Facebook: Simply Southern
LinkedIn: Simply Southern

 
How do I care for my Simply Tote?

A: To maintain a perfectly shaped tote please avoid leaving them in places where they would be exposed to extreme heat, such as the trunk of a car as this may cause the bag to warp. Please also avoid leaving heavier items leaning on or against your tote to maintain the shape. Wash your Simply Tote with water and mild soap only.