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Frequently Asked Questions

How do I place an order?

A: In order to place an order as a wholesale retailer, you must have an approved account with us. Once you are an approved account, you have three options on how to place an order. 1. Online. You must register through simplysouthern.com for access. 2. Sales Representative: All accounts have a rep for ordering, questions, and guides. 3. Customer Service: You are welcome to email or call us at 336-274-7889. Please be aware all orders must meet a first order minimum of $1,000; all reorders must meet a $200 minimum.

What do I do if I forgot my password?

A: If you forgot your password, please click “Request a new password” under the sign in page, or call or email our customer service.

How can I check the Status of my order?

A: Once your order has been processed and shipped, you will receive an invoice that will include a tracking number at the bottom. If you have not yet received your invoice, your order is still in the processing/shipping stage. Our standard processing time is 5 to 7 business days. Our shipping time will change due to holidays or show seasons

How do I cancel/change my order?

A: If your order has not yet been shipped and you have not yet received an invoice, you may be able to edit or cancel your order. In order to edit/cancel your order, please reach out to your sales representative or customer service as soon as possible.

Why was my card charged twice?

A: For all orders, a pre-authorization charge is placed on your card to verify and hold the funds. Once an order is submitted and processed, the pre-authorization places a hold on your account for the entire amount of the order. This is a temporary hold. Once the order ships, this hold will be replaced by the invoice total amount for the goods that were shipped. The pre-authorization does drops off and is the charge is removed from your card if the order does not ship within 7 days of being processed. In instances like this, a second pre-authorization is placed. If your order is not completed for some reason, this pre-authorization charge will automatically be removed from your account.

How can I find the status of my return?

A: Claims and credits are usually processed within 1-2 business days of being received. Once processed you will receive an email stating whether your claim was approved or denied. If approved, the email will include a copy of the credit memo. Some instances where further investigation is required may take longer than 1-2 business days.

Do items that didn’t ship on my order get backordered?

A: Unfortunately, we do not create backorders. If you need an item that did not ship, you will have to add it to an existing order or create a new order.

I am interested in becoming an authorized Simply Southern Retailer. How do I apply?

A: To begin your application please email our customer service the following: photo of your store front including commercial signage, 3-4 pictures of the inside of your store, your physical store address, and a copy of your state/resale license. There is an application wait of two to four weeks. The processing time may increase due to the volume of applications received during any given time frame. Wholesale pricing will not be able to be released until you are approved to purchase wholesale.

I am an online only retailer. Can I apply to sell Simply Southern?

Unfortunately not. Currently, we are not opening new online stores. We would need you to have a commercial store front.

How can I find the status of my wholesale retail application?

A: For the status of your wholesale retail application, please email our customer service. Please note, there is an application wait of two to four weeks. The processing time may increase due to the volume of applications received during any given time frame.

What is your size chart?

A: Our products include adult small through adult xxlarge and youth small through youth large. The sizing for these include:
Adult Small: 4-6
Adult Medium: 8-10
Adult Large: 12-14
Adult X-large: 16-18
Adult XX-Large: 20-22
Youth Small: 6-8
Youth Medium: 10-12
Youth Large: 14-16
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